Difficult people - we all have to deal with them. But wouldn’t it be amazing if we could deal with them in a way that protected or improved our relationship, and also got the outcome we want?
About the course
Understanding and staying calm are the keys to dealing with difficult people. First, we need to understand the situation; are we dealing with a difficult person or difficult situation? Then we need to understand why someone may be being difficult. In this session, learn how to analyse the situation and get the results you need while improving your relationship.
- The difference between a difficult person and difficult situation
- Understanding their point of view
- Push back techniques